Conditions
Pricing & Shipping
We ship from Austria to every enabled country. What counts are the prices and shipping costs shown to you in the checkout before you place the order.
Shipping costs are calculated live for your destination country in the checkout and shown before you place the order.
Everything on this page — the free-shipping thresholds in particular — applies to the AlpenHigh shop only. Auction-house shipments always carry a shipping fee; the free-shipping threshold does not apply there (see the auction-house section below).
Austria · standard case
Shop: shipping within Austria
- Free shipping from
- €150.00
Listed are the countries we deliver to. Shipping cost depends on the delivery address and the available carrier, and is calculated at checkout.
EU member states
Shop: shipping to the EU
| Country | Free shipping from |
|---|---|
| CZ Czechia | €150.00 |
| FR France | €150.00 |
| DE Germany | €150.00 |
| IT Italy | €150.00 |
| LU Luxembourg | €150.00 |
| MT Malta | €150.00 |
| NL Netherlands | €150.00 |
| SI Slovenia | €150.00 |
| ES Spain | €150.00 |
Non-EU countries
Shop: shipping outside the EU
We currently don't ship outside the EU.
Shipping & payment
How we ship
- Cuttings & seeds (shop)
- We usually ship on Mondays. An order with both cuttings and seeds ships together once the cuttings have rooted.
- Auction house
- Auction seed packs are warehoused, verified and shipped separately from shop orders, either by AlpenHigh directly or by an authorised fulfilment partner that ships via its own carrier on its own terms — including to countries the shop does not deliver to. Auction shipments always carry a shipping fee; the shop's free-shipping threshold does not apply here. Shipping cost depends on the destination country and is shown to you before you pay. If a seed pack can't be shipped to your country, the auction page says so and bidding is not possible. If you win several seed packs from the same fulfilment partner, you can pay them together — shipping is then charged only once. Where available, you can choose delivery to a pickup point (e.g. a post office branch) at payment. When AlpenHigh ships itself, the parcel travels on a trackable label; when a fulfilment partner dispatches, tracking depends on the partner's carrier and a tracking number is not always provided.
- Dispatch time
- We usually dispatch shop orders on Mondays once payment has landed (except holidays), and in any case no later than 30 days after payment is received. For cuttings the longer rooting time applies (see below).
- Cuttings exception: live cuttings are cut to order and need rooting time; they usually ship about 2–3 weeks after payment is received.
- Parcel lockers & pickup points
- Where the shipping option you pick offers it, you can have the parcel delivered to a pickup point (e.g. a post office branch) instead of your address. You choose the branch during checkout and the parcel travels there on a normal tracked carrier label. The order counts as delivered once you collect the parcel at the branch. Please collect the parcel within the branch's storage period; what applies if you collect late is set out in the terms. If the parcel isn't there when you go to collect it, or it arrives damaged, email us at office@alpenhigh.eu.
- Customs issues
- We accept no liability for customs seizures, or for shipments that cannot be delivered because the delivery address was provided incorrectly or incompletely.
Payment methods
- SEPA bank transfer
- Standard for all orders. Shipping happens after payment lands.
- Cryptocurrency via Plisio
- Pay with cryptocurrency. You'll be sent to Plisio, our crypto-payments provider, to complete the payment; shipping after confirmations.
- Cash by letter (private customers)
- Send cash by a tracked/registered letter. Available to private customers (not business accounts); enclose the payment sheet with the reference and keep the postal receipt as your proof of postage. Shipping happens after the cash arrives.
- Store credit
- Gift-card balance and credits on your account. If your balance covers the whole order you can pay with it directly; the order is settled immediately. You can also apply part of your balance and pay the rest with one of the other payment methods. Gift cards themselves can't be bought with store credit.
Full conditions in the Terms. For country-specific questions reach us via the contact page.