Terms and Conditions

1. Contracting party & scope

Your contracting party for every order placed on alpenhigh.eu is Adelwöhrer & Puffer OG, Prankergasse 49, 8020 Graz, Österreich (FN 649364y, Landesgericht für ZRS Graz; VAT ID ATU82108559). This applies to both the direct shop and the auction house. Full identity details are in the Imprint.

These terms govern every contract concluded between Adelwöhrer & Puffer OG and its customers via alpenhigh.eu. Diverging terms proposed by the customer become part of the contract only if we expressly agree to them in writing.

2. Age requirement (18+)

The entire product range on alpenhigh.eu is restricted to persons aged 18 or older. You enter your date of birth at registration; accounts under 18 are hard-blocked. For shop orders you additionally confirm at checkout that you are 18 or older and purchase the ordered hemp products for lawful purposes; for auction purchases the confirmation given at registration applies.

3. Conclusion of the contract

The display of products on alpenhigh.eu is not a binding offer but an invitation to submit an offer. By clicking the order button ("Order with obligation to pay") you submit a binding offer to conclude a purchase contract. The contract is concluded when we send our order confirmation by email.

For auctions: by placing a bid you submit a binding offer that is accepted at auction close together with the award to you (§ 1054 ABGB). Bids are binding under § 861 ABGB and cannot be unilaterally retracted; for obvious typos contact office@alpenhigh.eu.

3a. Information on concluding the contract (§ 9 ECG)

Technical steps leading to the contract: you add items to the cart, open the cart, choose a delivery address and a payment method, see a full summary of your order and complete it by clicking "Order with obligation to pay". You then receive our order confirmation by email. For auctions the bid takes the place of the cart; the award at auction close concludes the contract.

Storage of the contract text: we store your order together with its invoice. For as long as your account exists you can view both in your account under Orders and download the invoice as a PDF. Once the statutory seven-year retention period (§ 132 BAO) has run, we remove the personal data from the order and the invoice, and the invoice is no longer available as a PDF download. If you delete your account, access through the account ends with it. Which version of these terms applied to your order is recorded with the order; we provide the text of that version on request for as long as the statutory retention period runs.

Detecting and correcting input errors: until you click "Order with obligation to pay" you can change quantities in the cart or remove items, and edit the delivery address and payment method in checkout. The summary shown before that final click repeats every entry; checkout is a single page, and the link back to the cart returns you to your items at any time.

Contract languages: contracts can be concluded in German, English, French and Spanish.

Codes of conduct: we have not subscribed to any code of conduct.

4. Prices

All prices shown are gross prices in euro and include statutory VAT. Per-country shipping costs are shown transparently at checkout; the per-country free-shipping threshold is listed on Prices & shipping.

For B2B orders from an EU member state other than Austria with a valid, VIES-validated VAT ID, the reverse-charge procedure applies (Art. 196 VAT Directive); the invoice reflects this separately.

5. Payment

The following payment methods are available at checkout:

• SEPA bank transfer to the account named in the imprint, with the order number as the wire reference.
• Crypto payment via Plisio, our crypto-payments provider. A refund equals the euro amount owed to you. We send it to a wallet address you provide, in the same coin on the same blockchain you paid with, converted at the rate applying at the time of the refund. If that coin is no longer available at that point, we refund you by another route with your agreement and at no cost to you. You are responsible for supplying a correct address.
• Cash by letter (private customers only, not business accounts). At checkout you receive our postal address, the exact amount, and a payment sheet carrying the reference to enclose. You should send the cash as a tracked or registered letter and keep the postal receipt as your proof of postage; cash travels at your own risk. A refund of a cash payment is made by bank transfer to an account you provide.
• Store credit (gift-card balance and paid-out credit notes on your account). If it covers the order total in full, the order is paid with it immediately; you can also apply part of your balance and pay the remainder with one of the other payment methods. Gift cards themselves cannot be bought with store credit.

Two more things about store credit, so you know where you stand:

• Corrections. If credit was booked without a legal basis (for example twice by mistake, or at the wrong amount) or was obtained by deception, we may reverse it. We do that only on those grounds, with your agreement, or on a court or authority decision; never beyond the credit you actually hold; and we always email you the amount, the ground and your new balance. Credit you have already spent in good faith is not clawed back. If you obtained the credit by deception, or if you knew or should have known that it was booked without a legal basis, we may reclaim it under the statutory rules. Your statutory rights are unaffected; if you disagree with a correction, write to us at office@alpenhigh.eu.
• Closing your account. If you delete your account, credit you were given for free (referral or goodwill credit) lapses. Credit that was paid for — from a purchased gift card — does not: before closing, you can have it transferred to your bank account, or expressly waive it.

We ship as soon as the payment has landed. SEPA typically takes 1–2 business days of bank-clearing time. Crypto payments are subject to the relevant blockchain's confirmation time. A cash letter is processed once it reaches us. An order that remains unpaid is automatically cancelled after 30 days.

Live cuttings are cut to order only after payment has been received and need rooting time, so they ship roughly 2 to 3 weeks after payment. That period is the delivery time agreed between us. How long rooting takes depends on the plant and the season; if dispatch is delayed, you can set us a reasonable additional period and then withdraw from the contract (§ 7a KSchG). Shop orders normally leave us on Mondays. An order containing both seeds and cuttings ships together once the cuttings have rooted. Auction lots are warehoused and shipped separately from shop orders, either by AlpenHigh directly or, where a lot is routed to a fulfilment partner, by that partner on its own carrier; they cannot be shipped together with shop products.

Where warehoused auction seed packs remain unsold after 2 years of storage (counted from their arrival at the warehouse), we open a disposition. From the day we open it you have 30 days as the seller to choose. The disposition and its deadline are shown in your account under Returns; we additionally email the address held on your account. You choose: either the remaining seed packs are written off (title to them passes to AlpenHigh), or they are shipped back to you at your own cost (at a shipping price set by the fulfilment party, payable to AlpenHigh). If you do not respond within that period, the remaining seed packs are treated as written off and the still-open lots of that consignment are cancelled.

5a. Gift cards

A gift card is a value voucher for a fixed amount: whoever redeems the card gets exactly that amount credited to their account as store credit. No VAT is added to the card value itself; unlike § 4, it is not a gross price. VAT applies when you spend the credit on a purchase.

No expiry date. Gift cards do not expire. If we stop selling gift cards, cards already bought stay redeemable.

Transferable — and the code is a bearer code. You may pass a gift card on. Your account lets you send it to someone by email; once they accept it, the card moves to their account and you can no longer redeem it. Separately from that: anyone who knows the printed code can redeem the card — we do not check whether that person got it from you. So treat the code like cash, and only pass it on if you really mean to give the card away.

No cash payout. There is no right to have the value of a card paid out in cash: a gift card is redeemed, not cashed in. Three cases are unaffected — your statutory right of withdrawal (see § 8), the payout of already-paid-for credit before you close your account (see § 5), and the case where we can no longer honour the card, in which case we refund the amount paid for it.

Withdrawal. Buying a gift card carries the full 14-day right of withdrawal; it falls under none of the exceptions in § 18 FAGG. How we settle a withdrawal depends on whether the card has been redeemed yet: if it has not, we cancel it and refund the purchase price in full. If it has, its value is sitting as store credit on the redeeming person's account — write to office@alpenhigh.eu in that case so we can refund the credit that is still there. The details are in the withdrawal policy.

6. Shipping & retention of title

We ship to every country that appears in the checkout country picker. Shipping costs are shown at checkout; the per-country free-shipping threshold is listed on Prices & Shipping. Typical delivery times are in the FAQ. After dispatch you receive an email naming the carrier and, where the carrier provides one, the tracking number. Where available, you can choose delivery to a pickup point (e.g. a post office branch) instead of your door; the parcel is then delivered tracked to the pickup point you selected.

Pickup points: If you choose delivery to a pickup point, the parcel must be collected there within the storage period the pickup point allows. If you fail to collect it in time you are in default of acceptance; from that point you bear the risk of accidental deterioration or accidental loss of the goods (§ 1419 ABGB). This applies in particular to perishable goods. We are not answerable for deterioration resulting from your failure to collect the parcel, or from collecting it late.

Retention of title: Until full payment, the goods remain our property (§ 1063 ABGB; for business-customer orders this includes a right of resale subject to title-retention).

7. Warranty & liability

For consumers the Austrian Consumer Warranty Act (VGG) applies; the warranty period is two years from handover. A defect that appears within the first year after handover is presumed to have existed at handover (§ 11 VGG). Consumers are subject to no notification deadline; you may report defects at any time within the warranty period. For business orders §§ 922 ff. ABGB apply, together with the duty to inspect and notify under § 377 UGB.

For a justified defect you choose between repair and replacement (§ 7 VGG). We may refuse the remedy you chose only where it is impossible or would involve disproportionate effort for us compared with the other one; in that case we provide the other remedy. Where both remedies are impossible or would involve disproportionate effort, we may refuse both. If the remedy is not provided, fails, causes you significant inconvenience, or we justifiably refuse it, you have the right to a price reduction or to terminate the contract (§ 12 VGG).

Product liability: Adelwöhrer & Puffer OG is liable under the mandatory rules of the Austrian Product Liability Act (PHG).

General liability: For personal injury we are liable without limit under the statutory rules. For other damage we are liable under the statutory rules for intent and gross negligence; for slight negligence only on breach of a material contractual duty and only up to the foreseeable, contract-typical damage. Our liability is calculated on the basis of the actual damage proved.

8. Right of withdrawal

As a consumer you have a 14-day right of withdrawal under §§ 11 ff. FAGG. Details on the procedure, the deadlines, the consequences of withdrawal and the exceptions that apply in individual cases (§ 18 FAGG) are set out in our withdrawal notice. Where an exception under § 18 FAGG applies to a concrete product, we flag it separately before contract conclusion. Live cuttings are perishable goods under § 18 (1) Z 4 FAGG and are therefore excluded from the right of withdrawal; there is no right of withdrawal or return for them.

Return shipping costs: You bear the direct cost of returning the goods. We point this out again before contract conclusion (§ 4(1)(9) FAGG; see the withdrawal notice).

9. Plant material — notices

The cannabis seeds we sell are seeds within the meaning of Annex 2 of the Austrian VAT Act (UStG); on invoices carrying Austrian VAT the reduced 13 % rate is shown separately. The seeds themselves contain no THC and therefore — by Austrian administrative practice — fall outside the Austrian Narcotics Act (SMG); their lawful use, in particular germination, is governed solely by the rules of the destination country and is the sole responsibility of the buyer. THC content figures for plants grown from the seed are based on manufacturer information; we do not guarantee actually achieved values. Germinating cannabis seeds is illegal in many countries; AlpenHigh sells all seeds strictly as souvenirs and for preservation, keeping these genetics available for future generations should the law change. Always check the rules that apply where you live before germinating.

Cuttings are live plant material; they are subject to EU Plant Health Regulation 2016/2031 and are restricted phytosanitarily or under cannabis law in some destination countries. We do not ship every product category to every country. If your order contains a category we do not deliver to your country, checkout refuses the order and names the category concerned. That restriction reflects where we ship; it is not legal advice and does not replace your own check of the rules in the destination country. Whether import, possession and use are permitted there is your responsibility. AlpenHigh sells all cuttings strictly as ornamental plants.

The statutory warranty (VGG for consumers, §§ 922 ff. ABGB for businesses) and the right of withdrawal under FAGG remain unaffected by these notices.

10. User-submitted content (listings)

Sellers and business partners who upload content to AlpenHigh — including listing photographs, product images, titles and descriptions ("seller content") — grant AlpenHigh a non-exclusive, royalty-free, worldwide, sublicensable licence to host, store, reproduce, resize, display and distribute that seller content for the purpose of operating, presenting and marketing the marketplace and the listings on it. For content already published, this licence continues after the listing ends or the seller's account is closed, to the extent needed for archival, statutory-retention and prior-marketing purposes.

The seller warrants that they own, or hold all rights and licences necessary to grant the licence above in, the seller content, and that the content infringes no third-party copyright, trade mark, design, name or other right. Uploading material the seller is not entitled to use — for example photographs or text taken from a manufacturer, breeder or third-party website without permission — is not allowed.

The seller indemnifies and holds AlpenHigh harmless from third-party claims, and from the reasonable costs of legal defence, arising from a breach of this warranty — in particular from the infringement of third-party intellectual-property rights by seller content. This does not apply where the seller is not responsible for the breach.

AlpenHigh hosts seller content as a hosting service within the meaning of Art. 6 of Regulation (EU) 2022/2065 (Digital Services Act) and does not generally monitor it. Allegedly unlawful content can be reported at any time to office@alpenhigh.eu; on a sufficiently substantiated notice we remove or disable the content concerned without undue delay and inform the seller. Signed-in members can additionally report a seller to us directly on the auction page via "Report this seller". We may remove content and suspend listings or accounts that infringe these terms.

10a. The platform's tax reporting duty (DAC7)

As the operator of an online platform we are required under Directive (EU) 2021/514 ("DAC7", implemented in Austria by the Digital Platforms Reporting Obligation Act, DPMG) to report EU-resident sellers to the tax authority once, in a calendar year, more than €2,000 of consideration from sales through the platform has been credited to them or they reach 30 sales. Consideration means the seller's share after deduction of our commission, not the gross price the buyer paid; an amount counts as credited once the buyer's withdrawal window has ended and it has been paid out or is being held for payout. Below this threshold we report nothing and collect no tax identification number.

Once the threshold is reached, we must record the seller's tax identification number alongside the sales figures (or the place of birth where the country of residence issues no such number; for businesses additionally the registration number). We then request it by email and in the seller area; it can also be provided voluntarily at any earlier time under "Tax details".

If it is still missing after the request and two further written reminders, and more than 60 days have passed since the second reminder, we are legally required to withhold payout of the sale proceeds until it is provided. Listing and selling are unaffected. Reported sellers receive a copy of the details reported about them. Details of the data processing are set out in the privacy policy.

10b. Reviews and blog comments

Signed-in members can review products they bought. For that content: it must be based on your own experience and must not contain insults, threats, discrimination, advertising, other people's personal data, or anything infringing third-party rights or applicable law. A product review requires a confirmed purchase.

We moderate this content before or after publication: reviews and comments may be checked before they go live, and content already published may be taken down afterwards if it breaks the rules above. A person on our team makes these decisions; no automated means are used for them. Obvious spam may be deleted without notice.

If a review or comment is rejected or taken down, we inform its author by email — with the reason, the ground the decision rests on, and the redress routes: an internal complaint by replying to that email, out-of-court dispute settlement before a body certified under Art. 21 of Regulation (EU) 2022/2065, and the ordinary courts (Art. 14(1) and Art. 17 of Regulation (EU) 2022/2065).

You can delete your own reviews and comments at any time (/account/reviews and /account/blog-comments).

11. Data protection

Our privacy policy governs the processing of personal data.

12. Applicable law & jurisdiction

Austrian law applies, to the exclusion of the UN Sales Convention (CISG). For consumers habitually resident in another EU member state, the mandatory consumer-protection rules of their country of residence remain unaffected under Art. 6(2) Rome I Regulation.

For consumers the statutory consumer jurisdiction (§ 14 KSchG) applies: claims may be brought at the consumer's place of residence or at the seat of Adelwöhrer & Puffer OG (Graz). A jurisdiction agreement to the consumer's disadvantage — e.g. exclusive jurisdiction of a foreign court — is not stipulated.

For merchants in the sense of UGB, the exclusive place of jurisdiction is: Landesgericht für ZRS Graz.

13. Final provisions

Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected. The statutory rule replaces the invalid provision.

When we change these terms we publish the new version with an effective date. The next time you sign in on or after that date, you are asked to review and accept the new version before you continue to use your account. If you do not wish to accept the new version, you remain free to stop using and to close your account; we do not charge you for declining a change.